Why do Ross + Liddell charge a fee for facilitating major repairs?

Major Works falls out with the core services provided to homeowners and therefore a fee will apply for this service. This is to cover additional time and resource for facilitating repairs of this size. The fee structure is as below:
1. Survey/Tender Fee – this is a set fee for organising, reviewing and progressing both the Initial survey and tender stages of any project. This is a fixed fee of £500+VAT for both stages to be facilitated and charged to homeowners common charges accounts upon completion of the initial survey.
2. Contract fee – This is a set fee, usually based on a percentage of the contract sum, for facilitating the contract through to completion. The exact fee will be confirmed to homeowners at the time of funding request for the works. This fee covers the extra communication during the project, facilitating homeowners queries, attending meetings, processing interim payment certificates and final account for the project works.