From handling maintenance and repairs to organising cleaning and landscaping, our factoring service takes care of the day-to-day so you don’t have to. And with clear communication and straightforward accounting, you’ll always be informed every step of the way.
How can we help?
Do you use a Utility Broker for common electricity supplies?
As Property Factor, we do not specialise in utilities and we are not qualified to provide advice on energy related matters. As such, we require the services of an Energy Broker. Usave Utility Contracts Ltd are appointed Energy Brokers, across our managed portfolio.
Usave Utility Contracts Ltd charge a fee for energy management. This fee is charged at a daily rate, per supply point.
Their fee is charged to homeowners, via the utility supplier's invoices, by way of an uplift on standing charge or unit rate.
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How do I register to the myR+L portal?
To assist clients with registering for an account and navigating the portal, we have put together a 'How To' guide.
This will take you through each element of the portal, step by step, making the process as easy as possible.
If you have any issues, please do not hesitate to contact our team, who will be happy to assist.
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Why do Ross + Liddell charge a fee for facilitating major repairs?
Major Works falls out with the core services provided to homeowners and therefore a fee will apply for this service. This is to cover additional time and resource for facilitating repairs of this size. The fee structure is as below:
1. Survey/Tender Fee – this is a set fee for organising, reviewing and progressing both the Initial survey and tender stages of any project. This is a fixed fee of £500+VAT for both stages to be facilitated and charged to homeowners common charges accounts upon completion of the initial survey.
2. Contract fee – This is a set fee, usually based on a percentage of the contract sum, for facilitating the contract through to completion. The exact fee will be confirmed to homeowners at the time of funding request for the works. This fee covers the extra communication during the project, facilitating homeowners queries, attending meetings, processing interim payment certificates and final account for the project works.
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What is a management fee?
Our management fee covers the provision of all management functions, including accounting, routine property inspections, co-ordinating repairs / query responses with owners, along with management of any regular contracts and attending site meetings.
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I have just recently purchased my property, why have I been asked to pay for a float?
The float is determined as per the conditions set out within the legally defined title deed and states that all homeowners must pay a float directly to the Property Factor. The float is similar to a deposit and will automatically be reimbursed to you within the final invoice in the event you sell your home at a later date (offset against any outstanding debt). The float is intended to meet costs incurred for the repairs and maintenance of the property e.g. weekly stair cleaning, ground maintenance and minor jobbing repairs and will be replenished when you make your payment to your common charge account.
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I live in a development built by 2 or more different builders, known as a consortium site. Why do I have to pay towards the bins being replaced on the opposite end of the development nowhere near my home?
As a consortium site, you are legally bound to pay towards what is known as the community burdens which is set out within the conditions of the Title Deed. You and all of the collective homeowners within the wider development are responsible to pay towards the what is referred to as scheme property.
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What is an Advance Charge?
An advance charge may be required, as outlined in your Title. This is a set sum billed at a set frequency throughout the year. Once this invoice is raised for all services completed, in arrears, the total advance charges collected are offset against your invoice to leave either a credit balance or remaining sum to be paid. Further advance charges are then billed in anticipation of the next invoice.
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I pay by Direct Debit, do I need to make additional payments?
No, homeowners who choose to pay by direct debit are not required to make any additional payments on receipt of their common charges invoices, unless we write to you to advise of adjustments required to your direct debit amount. Our finance team oversee all direct debits and will contact you directly should any adjustments be required, therefore you can have peace of mind this is already taken care of for you.
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Why have I been invoiced for street lighting?
Some developments may feature private lighting in addition to the street lighting that is adopted by the Local Authority. Ross + Liddell will facilitate the provision of power for these private lighting systems and will charge homeowners in accordance with the terms outlined in their Title. Please note that we are not responsible for the adoption process of roads or lighting. For matters related to adoption, homeowners should contact their developer or the Local Authority directly.
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What happens if homeowners do not pay?
If homeowners do not pay for works proposed, then we will be unable to proceed with the required works. Dependant on the Council Area, we may be able to apply for the Missing Shares of the project, however this is subject to strict requirements, one of which requires a majority decision and majority payment from homeowners.
We can usually confirm whether your Local Authority operates a Missing Shares Scheme, dependant on Council Area. Should Ross + Liddell make an application on behalf of homeowners, there will be an additional fee for this service, which we will outline prior to completion.
Please note, any non-payment shares will usually be subject to a 15% uplift, which is charged by the Local Authority. These are due by the non-paying homeowners only.
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For more frequently asked questions please visit our Service Hub.
Live Chat is the fastest and easiest way to get in touch with us.
Our Live Chat service is manned by our staff, not bots, during office hours, Monday to Friday, 9am – 5pm, ensuring you receive real-time assistance from real people.
Please use our ‘Chat Now’ feature below to chat with our team.
During evenings and weekends, you can contact us via Live Chat, to submit your enquiry. We shall respond to your enquiry within 3 working days.
If you are facing an emergency out of hours, please visit the link below.
Our web portal puts everything you need at your fingertips – 24/7 access to financial statements, maintenance updates, and key property documents. Stay informed, track repairs, and make payments easily, all in one secure place.
Simple, transparent, and always available when you need it.
If you’re considering a change of Factor, we would be happy to assist you. Ross + Liddell can guide you through the process of changing Factor and can assist in checking your Title Deeds to establish the number of owners that require to be in agreement, to enable this change.
Get in touch today to find out how we can assist you. Contact Gail Davidson, Associate Director: g-davidson@ross-liddell.com.
Our team approach
We no longer have a single point of contact for management matters. We have changed our structure significantly, to provide a team approach to handling all aspects of property management. This means we can progress matters more quickly, as our skilled teams ensure that matters are progressed as quickly as possible.
Our out-of-hours team is available for urgent communal emergencies and contractor coordination. Call-outs are for genuine emergencies only, as higher rates apply outside office hours.
We aim to provide clients with a level of service which will be to their satisfaction, however, we recognise that this is not always possible and we have, therefore, put in place a defined complaints procedure, with a view to investigating and resolving clients concerns quickly and effectively.
