Why has my insurance excess increased?

Where no payment arrangement is in place, and full payment has not been received by 15th June 2025, the Insurer may apply an increased excess of £2,500 to all valid private insurance claims, arising from your individual property, which will remain in force until the insurance premiums are paid in full. This excess will be applied in addition to any other policy excess due in respect to a valid claim under the policy.

To avoid the increased excess, we would encourage you to make prompt payment of your insurance premium.