Ross Liddell
The Property People
Complaints Procedure
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COMPLAINTS PROCEDURE
Download a copy of our Complaints Procedure
Property Management:

If you have a complaint regarding the services we provide, you should initially submit details, in writing, to the manager of your property, or the head of the department concerned. In the event of your complaint not being dealt with to your satisfaction, you should write to the appropriate Service Director/Associate as detailed below;

Property Management at Edinburgh and Dundee Offices
Andrew Cunningham, Director

Property Management at Paisley Office
Brian Fulton, Director

Residential Lettings at Anniesland Office
Alec Cassidy, Director

Property Management at Glasgow Office
Stephen Bell, Associate

If you are not satisfied with the response you should submit full details of your complaint in writing to Mrs Irene Devenny, Managing Director, Ross & Liddell, 60 St Enoch Square, Glasgow, G1 4AW.

If you have followed these procedures, and still remain dissatisfied, you can submit your complaint to The Property Managers Association (Scotland) Limited, 2, Blythswood Square, Glasgow G2 4AD (0141 248 4672), whose purpose is to make sure that our clients are being treated fairly and properly.

Insurance Services:

We are regulated by the Financial Services Authority for our insurance activities.

An enquiry or complaint you may have regarding your insurance policy should be addressed in the first instance to Insurance Department Supervisor, Ross & Liddell, 60 St Enoch Square, Glasgow, G1 4AW. If you are not satisfied with the way in which your complaint has been dealt with, you may write to Alec Cassidy, Director of Insurances, Ross & Liddell, 60 St Enoch Square, Glasgow, G1 4AW.

When you have received a reply from Ross & Liddell and if you still remain dissatisfied, for our insurance activities only, you can contact Financial Ombudsman Services or www.financial-ombudsman.org.uk South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Surveying and Commercial Services:

Our surveyors are members of the Royal Institution of Chartered Surveyors. If you have a complaint regarding the professional surveying services we provide, you should initially submit details, in writing, to the appropriate Service Director as detailed below;

Surveying and Commercial Services; Building Surveying
Gerry Gilroy

Surveying and Commercial Services; Commercial Services
Andy Cunningham

If you are not satisfied with the response you should submit full details of your complaint in writing to Mrs Irene Devenny, Managing Director, Ross & Liddell, 60 St Enoch Square, Glasgow, G1 4AW.

When you have received a reply from Ross & Liddell and if you still remain dissatisfied, for our surveying activities only, you may consider contacting Surveyors Ombudsman Service (SOS) Scheme who will investigate your complaint and advise you on the best way forward. The SOS can be contacted at PO Box 1021, Warrington, WA4 9FE.