You may only use this emergency service if your property is managed by Ross & Liddell, and you are entitled to our full management service. You may be requested by any contractor who calls for  a copy of your last account, or other proof of entitlement. Misuse of this emergency service may involve you in additional charges. Normally only work to remove the immediate source of damage, where this is possible, will be undertaken outside normal tradesmen's working hours.  If contacting the Loss Adjusters  please have your insurance details available.  After contacting any contractor please forward to us details of the emergency call out.