As members of Property Managers Association
Scotland Limited ("the Association")
Ross & Liddell undertake to comply
with the following Code of Practice which
has been drawn up by the Association to
promote and foster the efficient management
of all classes of heritable property and
the highest standards of practice of Property
Managers.
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| 1. Ross
& Liddell has a general duty of fair dealing
towards clients, past and present, fellow
Members of the Association and the general
public. |
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2. We will, where possible,
have regard to any Deed of Conditions
or Title Conditions relating to the property
managed.
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3. In carrying out our
duties, we will use all reasonable endeavours
to ensure that legal and statutory requirements
are observed and acted upon.
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4. Unless Contractors
are nominated by clients, Ross & Liddell
will use all reasonable endeavours to
order repairs and other works from Contractors
which, either to the best of our knowledge
and belief, or are in our experiences
are reliable and capable of completing
the works satisfactorily and at a reasonable
cost.
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5. We will use all reasonable
endeavours to respond promptly to complaints
from clients of unsatisfactory work.
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6. We will use all reasonable
endeavours to ensure that payments are
made by or on behalf of clients within
the time limits specified for payment
of such sums and in particular will use
all reasonable endeavours to ensure that
payments do not fall
into arrears.
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7. We will advise clients
of any material change in the terms and
conditions of business applicable to our
appointment in advance of the date of
implementation of such change.
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8. We will inform clients
in writing of any shareholding or financial
interest held by us in any company, firm
or person whose services it engages for
the provision of repairs or other works
to the property managed on each occasion
the member engages such company, firm
or person.
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9. We will use all reasonable
endeavours to employ the highest standards
of management in carrying out our duties
and shall seek to promote the highest
standards of management throughout the
profession of Property Managers by encouraging
continuing professional and vocational
education opportunities among our staff.
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10. We will uphold this
Code of Practice and co-operate with fellow
Members and the Council of the Association
to enforce decisions on any matter arising
from its application. We will procure
that our directors, associates and employees
act in a manner consistent with this code.
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11. We will not engage
in any practice nor be seen to conduct ourselves
in any manner which is considered in the
reasonable opinion of the Council of the
Association to be detrimental to the reputation
of the Association or the reputation of
the Property Managers' profession.
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12. We will arrange
an adequate level of professional indemnity
insurance, the cost of which will be borne
by us.
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13. We will have a complaints
procedure in respect of which complaints
from clients about ourselves will be dealt
with in accordance with that procedure
and if an adequate remedy is not available
to our clients, recourse can be taken
by the client to the Property Managers
Association Scotland Limited.
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